1. Information We Collect

1.1 Personal Information

• Email address - for account login and communication
• Full name - for identification
• Phone number - for mobile money payments and 2FA
• Payment information - processed directly by our partner banks (we do not store payment details)

1.2 Artist Additional Information

• Government registration number and certificate
• Bank account details (for direct payouts from partner banks)
• Tax clearance certificate
• Physical address and location
• Contact person details

1.3 Automatically Collected Information

• IP address and location
• Browser type and device information
• Pages visited and time spent
• Purchase history

2. How We Use Your Information

• To create and manage your account
• To facilitate payments through our partner banks (WimboLink does not handle payments directly)
• To send purchase confirmations and licenses
• To comply with government tax reporting requirements
• To improve our platform and customer support
• To send important updates and notifications
• To verify artist eligibility and documentation

3. How We Share Your Information

3.1 With Service Providers (E-commerce Agent Role)

• Partner Banks (CRDB, NMB, NBC, etc.) - for processing customer payments and artist payouts. WimboLink is an e-commerce agent only and never holds or processes your funds directly.
• Government Authorities (TRA) - tax reporting as required by law (5% government charges)
• Email Service Provider - for sending verification and notifications
• Cloud Hosting (AWS) - for storing platform data securely

3.2 Public Information

• Artist stage name and profile are public
• Comments you post are public
• Your email and phone are NOT public
• Your bank account details are NEVER public

3.3 Legal Requirements

We may disclose information if required by Tanzanian law or court order.

4. Important Note About Payments

WimboLink is an e-commerce platform and acts as an agent only. We are not a financial institution, payment processor, or money transmitter. All payment processing is handled directly by our licensed partner banks (CRDB, NMB, NBC, and others).

• WimboLink never holds, stores, or controls customer funds or artist payouts.
• Customer payments go directly to partner banks.
• Artist payouts come directly from partner banks to artist bank accounts.
• We do not have access to your full payment card details.
• Your bank account information is shared only with partner banks for payout purposes.

5. Data Security

• Passwords are hashed and never stored in plain text
• All data transmitted via HTTPS encryption (TLS 1.2/1.3)
• Regular security audits and updates
• Limited staff access to user data
• Partner banks maintain their own security compliance (PCI DSS)

6. Your Rights

• Access - You can view your profile anytime
• Correction - You can edit your information
• Deletion - You may request account deletion
• Opt-out - You can disable email notifications
• Data portability - You can request a copy of your data

7. Cookies

We use cookies for:

• Keeping you logged in
• Remembering your preferences
• Analytics to improve our service
• Security and fraud prevention

You can disable cookies in your browser settings, but some features may not work properly.

8. Data Retention

• Account data kept while your account is active
• Purchase records kept for 7 years (government tax requirement)
• Artist payout records kept for 7 years (audit requirement)
• You may request account deletion after all obligations met

9. Children's Privacy

Our platform is not intended for children under 13. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us.

10. Third-Party Links

Our platform may contain links to third-party websites (artist social media, etc.). We are not responsible for their privacy practices.

11. Changes to This Policy

We will notify users of significant changes via email or platform notification. Continued use of the platform constitutes acceptance of the updated policy.

12. Contact Us

For privacy concerns or data requests, contact:

Email: info@wimbolink.com

Address: Dar es Salaam, Tanzania

1. Taarifa Tunazokusanya

1.1 Taarifa za Kibinafsi

• Barua pepe - kwa kuingia na mawasiliano
• Jina kamili - kwa utambulisho
• Nambari ya simu - kwa malipo ya pesa za simu na 2FA
• Taarifa za malipo - zinachakatwa moja kwa moja na benki zetu washirika (hatuhifadhi maelezo ya malipo)

1.2 Taarifa za Ziada kwa Wasanii

• Nambari ya usajili wa serikali na cheti
• Maelezo ya akaunti ya benki (kwa malipo ya moja kwa moja kutoka benki washirika)
• Cheti cha kusafisha kodi
• Anwani na eneo
• Maelezo ya mtu wa kuwasiliana naye

1.3 Taarifa Zinazokusanywa Kiotomatiki

• Anwani ya IP na eneo
• Aina ya kivinjari na maelezo ya kifaa
• Kurasa zilizotembelewa na muda uliotumika
• Historia ya ununuzi

2. Jinsi Tunavyotumia Taarifa Zako

• Kuunda na kusimamia akaunti yako
• Kuwezesha malipo kupitia benki zetu washirika (WimboLink haishughulikii malipo moja kwa moja)
• Kutuma uthibitisho wa ununuzi na leseni
• Kutii mahitaji ya kuripoti kodi kwa serikali
• Kuboresha jukwaa letu na usaidizi kwa wateja
• Kutuma taarifa muhimu na arifa
• Kuthibitisha ustahiki na nyaraka za msanii

3. Jinsi Tunavyoshiriki Taarifa Zako

3.1 Kwa Watoa Huduma (Jukumu la Wakala wa Biashara)

• Benki Washirika (CRDB, NMB, NBC, n.k.) - kwa uchakataji wa malipo ya wateja na malipo ya wasanii. WimboLink ni wakala wa biashara ya mtandaoni tu na kamwe haishiki au kuchakata fedha zako moja kwa moja.
• Mamlaka za Serikali (TRA) - kuripoti kodi kama inavyotakiwa na sheria (5% gharama za serikali)
• Huduma ya Barua Pepe - kutuma uthibitisho na arifa
• Huduma za Kompyuta (AWS) - kuhifadhi data za jukwaa kwa usalama

3.2 Taarifa za Umma

• Jina la kisanii na wasifu wa msanii ni ya umma
• Maoni unayochapisha ni ya umma
• Barua pepe na nambari yako ya simu SI za umma
• Maelezo ya akaunti yako ya benki SI ya umma kamwe

3.3 Mahitaji ya Kisheria

Tunaweza kutoa taarifa ikiwa inahitajika na sheria za Tanzania au amri ya mahakama.

4. Taarifa Muhimu Kuhusu Malipo

WimboLink ni jukwaa la biashara ya mtandaoni na inafanya kazi kama wakala tu. Sisi si taasisi ya fedha, mchakataji wa malipo, au msambazaji wa pesa. Uchakataji wote wa malipo unafanywa moja kwa moja na benki zetu washirika wenye leseni (CRDB, NMB, NBC, na nyingine).

• WimboLink haishiki, haihifadhi, wala haidhibiti fedha za wateja au malipo ya wasanii.
• Malipo ya wateja yanaenda moja kwa moja kwa benki washirika.
• Malipo ya wasanii yanatokana moja kwa moja kutoka benki washirika hadi kwenye akaunti za benki za wasanii.
• Hatuna uwezo wa kufikia maelezo kamili ya kadi yako ya malipo.
• Maelezo ya akaunti yako ya benki yanashirikiwa tu na benki washirika kwa ajili ya malipo.

5. Usalama wa Data

• Nyosiri zimefichwa na hazihifadhiwi wazi
• Data zote hutumwa kwa usimbaji fiche wa HTTPS (TLS 1.2/1.3)
• Ukaguzi wa mara kwa mara wa usalama na sasisho
• Wafanyakazi wachache tu wanaweza kufikia data za watumiaji
• Benki washirika wanazingatia viwango vyao vya usalama (PCI DSS)

6. Haki Zako

• Kufikia - Unaweza kuangalia wasifu wako wakati wowote
• Kusahihisha - Unaweza kuhariri taarifa zako
• Kufuta - Unaweza kuomba kufutwa kwa akaunti
• Kujiondoa - Unaweza kuzima arifa za barua pepe
• Kubeba data - Unaweza kuomba nakala ya data zako

7. Vidakuzi (Cookies)

Tunatumia vidakuzi kwa:

• Kukukumbusha ukiwa umeingia
• Kukumbuka mapendeleo yako
• Takwimu za kuboresha huduma yetu
• Usalama na kuzuia ulaghai

Unaweza kuzima vidakuzi kwenye mipangilio ya kivinjari chako, lakini baadhi ya vipengele vinaweza kutofanya kazi vizuri.

8. Uhifadhi wa Data

• Data za akaunti huhifadhiwa wakati akaunti yako ikiwa hai
• Rekodi za ununuzi huhifadhiwa kwa miaka 7 (mahitaji ya kodi ya serikali)
• Rekodi za malipo ya wasanii huhifadhiwa kwa miaka 7 (mahitaji ya ukaguzi)
• Unaweza kuomba kufutwa kwa akaunti baada ya majukumu yote kukamilika

9. Faragha ya Watoto

Jukwaa letu halikusudiwi kwa watoto chini ya miaka 13. Hatukusanyi data kutoka kwa watoto kwa makusudi. Ikiwa unaamini mtoto ametupatia taarifa za kibinafsi, tafadhali wasiliana nasi.

10. Viungo vya Tatu

Jukwaa letu linaweza kuwa na viungo vya tovuti za wahusika wengine (media za kijamii za wasanii, n.k.). Hatutawajibika kwa sera zao za faragha.

11. Mabadiliko ya Sera Hii

Tutawajulisha watumiaji kuhusu mabadiliko makubwa kupitia barua pepe au arifa za jukwaa. Kuendelea kutumia jukwaa kunamaanisha unakubali sera iliyosasishwa.

12. Wasiliana Nasi

Kwa masuala ya faragha au maombi ya data, wasiliana nasi kwa:

Barua pepe: info@wimbolink.com

Anwani: Dar es Salaam, Tanzania